Add customer portal to vtiger 7.1.0

Add customer portal to vtiger 7.1.0

Here’s what I did to get the Customer Portal to work on an instance of 7.1.0
This was pretty much step by step after an install.  SOME sections might not apply to you. 

This is tested on CENTOS 7.0 (based on the install detailed in this blog site)

You might need to change it a little if using another form of OS to suit that OS.
the server ip we are using is, so you’ll need to change that to your own needs
Also our installation directory for vtiger is “vtigercrm” which might differ from yours.

So, here’s what the screen will pretty much look like when you click on the “Customer Portal” for the first time.

In 7.1.0 there’s a problem.  The URL is formatted wrong and has an extra ” ” in the title that will fail everything right away.


That is fixed by editing the file 


 and in the section “$PORTAL_URL” you’ll see this ” /customerportal

Remove the “/” in front of customer portal.  Should look like this:

$PORTAL_URL = $site_URL.’customerportal’;

Save those changes

Now you need to download the customer portal code which is usually separate from Vtiger install.
This threw me for a loop why this code isnt’ included with the install.  So you can grab it from source forge.

from cli type this:

cd /tmp


Now you need to unzip it.


(if you are on centos and need to install unzip type in   ” yum -y install unzip ” and it will download and install the app)

mv vtigercrm-customerportal-7.1.0 customerportal

mv customerportal/ /var/www/html/scansourcecrm/

chown -R apache:apache /var/www/html/vtigercrm/customerportal

cd /var/www/html/vtigercrm/customerportal

cp config.sample.php config.php

edit the file config.php

You’ll see this section in the file

//CRM URL without trialing/
‘crm.url’ => ”,
//Portal URL without trialing/
‘portal.url’ => ”,

//CRM URL without trialing/
‘crm.url’ => ‘‘,

//Portal URL without trialing/
‘portal.url’ => ‘‘,

Save those changes

Now, log OUT of Vtiger and log back in


Now you should have a logon screen!

If you get an error in this window with something like:

Warning: strftime(): It is not safe to rely on the system’s timezone settings.
You are *required* to use the date.timezone setting or the date_default_timezone_set() function.

then you need to edit the /etc/php.ini file

Under [DATE}, make sure you have a valid date.timezone setting in there.  If not add it in (like in bold) and save your changes.  Here is a link of valid time zone syntax

[Date] ; Defines the default timezone used by the date functions
;date.timezone =
date.timezone = America/Denver


Save your changes enter in

service httpd restart

Should be all fixed

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.