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Issabel Call Center – Make Callback Agent default

Issabel Call Center – Make Callback Agent default

 
Issabel call center makes “agent” the default menu selection in the gui to login with “Call Back Agent” is the secondary.  

If you run a contact center that is primarily a callback, this is an extra step that you can get around by adjusting the following piece of code.   My coworker Vince and HTML wizard had this engineered in minutes.  A master of slick code.

This code clicks the “Callback Login” button automatically to make this screen the default one.
It saves agents in a center that is primarily “CallBack” agents the tedious step of clicking on this very small checkbox.

 
 

First edit this file:

/var/www/html/themes/tenant/_common/index.tpl

Scroll down to the </head> function and you’ll see the following:

    
{$HEADER_MODULES}
    </head>
    <body leftmargin=”0″ topmargin=”0″ marginwidth=”0″ marginheight=”0″ “class=”mainBody page-body” {$BODYPARAMS}>
    <div class=”page-container”>

Insert the code in BOLD into this section and make it look like this:
   
 {$HEADER_MODULES}

<script type=’text/javascript’>
        function checkTheBox()
        {
        document.getElementById(“input_callback”).click();
        document.getElementById(“input_callback”).checked=true;
        }
</script>

    </head>
    <body leftmargin=”0″ topmargin=”0″ marginwidth=”0″ marginheight=”0″ onLoad=”checkTheBox()” class=”mainBody page-body” {$BODYPARAMS}>

 

Save your changes

Now go to your logon screen and test.

When you click on Agent Console, you will be taken directly to the CallBack Agent Screen.


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